Privacy Policy — How n999
Protects Your Data

n999 ("n999", "we", "us", "the platform") is committed to handling your personal data responsibly and transparently. This Privacy Policy applies to all use of the n999 website at n999.cx and the n999 Android app. It covers the personal information you provide when registering, depositing or playing, as well as data we collect automatically through your use of the platform.

We know that for a lot of Pakistani players, handing over personal and payment details to an online platform requires trust. This policy is written to be clear and specific — not full of vague language that says a lot without telling you much. If any part of it is unclear, please contact support before using the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy.

The categories of personal data we collect about you are set out below:

We do not collect sensitive personal data such as biometric data, religious beliefs or political views. We do not require you to submit unnecessary documents beyond what is reasonably needed for identity verification.

We collect your personal data through the following channels:

• Direct submission: Information you enter when registering an account, updating your profile, depositing or withdrawing PKR, or contacting support.
• Automated collection: Technical data collected automatically when you visit the website or use the app — including IP address, device identifiers, browser type and session behaviour.
• Payment providers: Transaction confirmation data returned by JazzCash, Easypaisa, Raast, bank transfer services and card processors when you make a deposit or request a withdrawal.
• Identity verification services: Where we use a third-party service to verify your identity documents, that service returns a verification result to us. We do not receive a copy of your raw document scan unless it is necessary for manual review.
• Cookies and tracking: The website uses cookies and similar technologies as described in Section 9.

We use your personal data only for the purposes listed below. We do not use it for anything that is not covered by this policy without first updating this document and notifying you where required.

• Creating and managing your n999 account and verifying your identity.
• Processing PKR deposits and withdrawals via your chosen payment method.
• Operating the platform including sports betting, fish games, bingo and VIP features.
• Calculating and awarding VIP points, bonuses and promotions.
• Monitoring for fraud, multi-account abuse, bonus abuse and money laundering.
• Applying responsible gaming tools including flagging unusual activity patterns.
• Sending account-related communications — transaction confirmations, security alerts, support responses.
• Sending promotional communications such as bonus offers, PSL betting markets, fish game events and VIP promotions — only where you have not opted out.
• Improving platform performance, fixing bugs and developing new features.
• Complying with any applicable legal or regulatory obligations.

n999 does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to complete your PKR deposit or withdrawal. These providers operate under their own privacy policies.
• Identity verification providers: Where third-party verification is used, necessary identity data is shared with that provider solely for verification purposes.
• Technology and hosting providers: Platform infrastructure, cloud hosting and analytics providers may process technical data on our behalf. These partners are contractually bound to use the data only for the services they provide to us.
• Fraud prevention: Where fraud or financial crime is suspected, relevant data may be shared with fraud prevention agencies or financial institutions.
• Legal requirements: We may disclose data if required to do so by a valid legal order, court process or where we believe disclosure is necessary to protect the rights or safety of n999, its staff or other users.

In all cases, we share only the minimum data necessary for the specific purpose. We do not share your gaming history or account balance with any party outside of the above categories.

Processing PKR transactions requires us to handle financial data. Here is how we manage it:

• Full JazzCash or Easypaisa account numbers, bank account details and card numbers are processed directly by the payment provider. n999 stores only a tokenised reference or the last few digits needed to identify which method you used.
• Transaction history — amounts deposited, amounts withdrawn, dates and reference IDs — is stored in your account and is visible to you through your account dashboard.
• All payment data in transit is protected by TLS encryption. Data at rest is encrypted in our database systems.
• We use transaction data to verify deposits, process withdrawal requests, investigate disputed transactions and monitor for unusual financial activity patterns.

We retain your personal data for as long as your account is active and for a reasonable period thereafter for the following purposes:

• Account and transaction records are retained for a minimum period necessary to support dispute resolution, fraud investigations and any applicable legal obligations.
• Communications with support are retained for quality assurance and to provide context in the event of a follow-up query.
• Where you request account deletion, your personal data will be removed or anonymised within a reasonable timeframe, subject to any retention obligations we are required to fulfil.
• Anonymised or aggregated data — where no individual can be identified — may be retained indefinitely for platform analytics and performance improvement purposes.

If you would like to know how long specific categories of your data are retained, contact support with your query and we will provide a specific response.

We take the security of your data seriously and implement a range of technical and organisational measures to protect it:

• All data transmitted between your device and n999 servers is encrypted using TLS.
• Account passwords are hashed using industry-standard algorithms — they are not stored in plain text.
• Access to systems holding personal data is restricted to authorised staff on a need-to-know basis.
• Suspicious login activity, including logins from new devices or unusual locations, triggers security alerts to your registered mobile number or email.
• Regular security reviews are conducted on platform infrastructure.

While we take these steps, no online platform can guarantee absolute security. You also play a role in keeping your account safe: use a strong, unique password for your n999 account, do not share your login credentials with anyone and log out when using a shared device.

In the event of a data breach that is likely to affect your rights, we will notify you promptly and take all reasonable steps to contain and remediate the incident.

The n999 website uses cookies and similar technologies. Here is what they are used for:

We do not use advertising or third-party tracking cookies that build profiles for external ad networks. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

The n999 Android app collects a limited set of data necessary for it to function correctly. Here is what the app accesses and why:

• Internet access: Required to connect to the platform, load games and process transactions.
• Device identifiers: Used to associate your account with your registered device for security purposes and to detect unauthorised login attempts.
• Push notifications: Used to send you alerts for cricket match markets including PSL and T20 fixtures, bonus offers, fish game events and account activity. You can disable push notifications from your device notification settings at any time.
• Storage: Minimal local storage is used for app caching to improve load times. No personal data is stored permanently on your device by the app.

The n999 app does not request access to your contacts, camera, microphone, location or any other device permission that is not required for the above purposes. If a future app update requires a new permission, it will be disclosed in the app update notes before you install it.

Download the official n999 app only from the link on the Download page. Third-party sources distributing the app cannot be verified and may pose a security risk.

You have meaningful rights over the personal data n999 holds about you. These rights can be exercised by contacting support with your request:

To exercise any of these rights, contact n999 support with your account details and a clear description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing the request.

n999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, that account will be closed immediately, any balances voided and all associated data deleted.

If you believe a minor has registered on n999, please contact support immediately with as much detail as possible so we can investigate and take action promptly.

Adults who share devices with minors should ensure their n999 account is properly logged out and that login credentials are not accessible to anyone under 18.

n999 may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When we do, the revised policy will be published on this page with an updated "Last updated" date at the top.

For changes that materially affect how your personal data is used, we will provide notice via email or an in-app notification before the change takes effect. For minor clarifications or non-material updates, the updated policy will simply be posted here.

Continued use of the n999 platform after a revised policy is published constitutes your acceptance of the updated terms. We recommend checking this page periodically, particularly if you receive a notification about an update.

If you have questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the n999 support team. We are available around the clock.

You can reach us at: [email protected]

When contacting us about a data request, please include your registered mobile number or account username and clearly state the nature of your request — for example, "data access request" or "deletion request" — so it can be directed to the right team quickly.